FAQ

What size should I order?

Our sizes run true to size, but every body is different. Check out our Size Guide for exact measurements. Our Booflex fabric is over 300gsm which makes it slightly more supportive than polyester activewear. Still unsure? Slide into our DMs or email us – we’re happy to help hello@baiactive.com

How supportive is your activewear?

Supportive enough to move in – not so tight you can’t breathe. Our fabrics have a natural, comfy stretch and hold their shape through downward dogs and dance-offs. Each top has a note on the product page letting you know what fabric is it made from and if it’s low, mid, or higher support.

Where are you based and where is everything made?

We’re based in Melbourne, Australia and ethically made in Bali with a small, family-run team. Every piece is made in small batches under good conditions. 

How does shipping work?

We ship from Melbourne, Australia. You’ll see shipping options and prices at checkout – domestic and international. Once your order’s out the door, you’ll get a tracking link.

How much is shipping?

📦 SHIPPING RATES

Australia

Free Shipping on all orders $150 AUD+

Standard Shipping: $10 AUD

International

International shipping is at a flat rate of $30 AUD to all locations.

Customs Duties & Taxes

We ship internationally from Australia.

Please note that customs duties, taxes, or import fees may be charged by your local authorities depending on your country’s regulations. These charges are not included in your order total and are the responsibility of the customer.

For United States orders, most shipments under the US duty-free threshold typically arrive without additional duties or taxes. However, customs rules and carrier requirements can change, and fees may occasionally be applied by US Customs.

bai active is not responsible for any duties, taxes, VAT, import charges, or handling fees charged by customs or postal services. If an order is refused or returned due to unpaid customs charges, any return shipping costs may be deducted from the refund amount.

If you’re unsure whether customs fees apply to your order, we recommend checking with your local customs office before purchasing.

Do you ship internationally?

Yes! We ship worldwide. Delivery time depends on your location, but your tracking number will keep you updated along the way. For more info have a look at our Shipping policy.

Customs Duties & Taxes

We ship internationally from Australia.

Please note that customs duties, taxes, or import fees may be charged by your local authorities depending on your country’s regulations. These charges are not included in your order total and are the responsibility of the customer.

For United States orders, most shipments under the US duty-free threshold typically arrive without additional duties or taxes. However, customs rules and carrier requirements can change, and fees may occasionally be applied by US Customs.

bai active is not responsible for any duties, taxes, VAT, import charges, or handling fees charged by customs or postal services. If an order is refused or returned due to unpaid customs charges, any return shipping costs may be deducted from the refund amount.

If you’re unsure whether customs fees apply to your order, we recommend checking with your local customs office before purchasing.

What’s your return policy?

We get it – sometimes it’s not a match. You can return or exchange within 21 days of delivery, as long as it’s unworn and in original condition. Email hello@baiactive.com and we’ll sort you out. For more info click here.

How should I wash my bai pieces?

Cold wash (30°C), gentle cycle, inside out or in a wash bag. No tumble drying – just let it air dry. And good news: after a workout, a little airing out goes a long way. You don’t have to wash it every time. Treat your bai with care and it’ll stick around for the long run, or a short walk. 

What makes bai active different from other activewear brands?

Most activewear is made from synthetic fibres like polyester and nylon which is plastic made from oil. Bai is made from mostly natural fabrics like bamboo and organic cotton, with just the right amount of stretch.

That means it feels better on your skin (no more plasticky cling and smelly plastic), so you actually want to stay in it all day. And when movement feels easy, you do it more – which is kind of the whole point. Slow, joyful movement all day = a healthier body and a calmer mind.

Can I wear bai for workouts and real life?

Yes. That’s the whole point. Bai is made for movement, but not limited to it – yoga, hikes, errands, brunch, airport sprints… . 

Think of it as activewear’s more chill, comfier cousin – more athleisure than performance tech. If you’re running a marathon or climbing Everest, you might want the heavy-duty stuff. 

There is a section called "fabric" on each product page. There you can see if we used our more classic and supportive Booflex fabric or our more breathable Modal fabric.

Where is my order?

After your order, a tracking number is sent to you by email. If your order has not been sent, please check your order confirmation email. Can't find it? Email us on hello@baiactive.com

When are new pieces coming?

We’re slow fashion. That means small, intentional drops. Sign up to our newsletter or follow us on IG to get first dibs when new stuff lands.

I accidentally ordered the wrong size. Can I change this?

If you have made an error and need your order amended, please notify us as soon as possible hello@baiactive.com and we will see if your package as been already been sent or it can be cancelled without further fees.

Are there duties and taxes?

All taxes, duties, and custom fees remain the responsibility of the buyer and are never included in the cost of the order or shipping charges. These taxes and fees can vary depending on the country and state of your shipping address. We suggest contacting your local customs office if you are unsure of any applicable fees and taxes. Bai active is not responsible for any additional taxes and fees invoked during the processing and shipment of your order.  All orders are shipped from Melbourne, Australia.

Free Shipping (AU)

On orders over $150 Australia-wide

Easy Returns

21-day returns if it’s not the perfect fit

Based in Melbourne

Australian-owned, shipping from Melbourne