Shipping policy

📦 SHIPPING RATES

Australia

Free Shipping on all orders over $180 AUD

Standard Shipping: $10 AUD

International (except US)

Flat rate $25 AUD

International orders may be subject to local import duties, taxes, or customs fees depending on your country. These charges are set by local authorities and are the responsibility of the customer.

United States

US Shipping (Duties & Taxes Included): from $39 AUD (approx $28 USD)

Shipping rates vary depending on order size and destination. Duties and taxes are included at checkout for a smoother delivery experience, so your order should arrive without additional customs payment on delivery.

🚚 SHIPPING TIMES

All orders ship from Melbourne, Australia 🇦🇺 with love and without plastic.

Australia

2–5 business days

International

5–27 business days

🔍 TRACKING + ORDER INFO

You'll receive a confirmation email straight after checkout (please check your Spam folder if you can’t find it).

Once your order is on the move, we’ll send you a tracking link so you can follow it to your doorstep.

Orders placed before 1pm AEST on a business day will ship the next business day.

Orders placed on weekends or public holidays will ship the following business day.

During peak times, dispatch may take a little longer — thanks for your patience.

Please note that occasional postal service delays may cause delivery to fall outside of the estimated timeframes above.

✉️ Questions? Email us anytime at hello@baiactive.com

CUSTOMS DUTIES & TAXES

We ship internationally from Melbourne, Australia.

International orders outside the United States may be subject to local customs duties, taxes, or import fees depending on your country’s regulations. These charges are determined by local authorities and are the responsibility of the customer.

United States orders:

For shipments to the United States, duties and taxes are included at checkout for a smoother delivery experience.

Your order should arrive without additional customs payment on delivery.

 

Please note that customs inspections and regulations are managed by local authorities and may occasionally cause delays outside of our control.

If an order is refused or returned due to unpaid customs charges, any return shipping costs may be deducted from the refund amount.

If you’re unsure whether customs fees apply to your order, we recommend checking with your local customs office before purchasing.